Our Service Team

At EBP, service is our calling card, not just something we do. We know how important your equipment is to your productivity ̶ and how difficult it is when those copiers are down. That’s why our service team is committed to getting the right technician to you with the right parts at the right time. So your equipment will be up and running in minimal time.

Service Partnership Plan

Why choose EBP as your service provider? It's simple.

  • 18 factory trained & certified field technicians (avg. tenure 15+ years)
  • A service manager with more than 15 years in the business
  • Targeted response time of 2-4 hours after we receive a service call
  • Computerized dispatch system
  • Over $300,000 total parts inventory with each technician carrying at least $3,000 in parts
  • One-day parts delivery available from Lanier
  • Loaner machines available upon request
  • Intelligent Workforce™ from MWAI allows EBP’s technicians to review and interact with service call data via their wireless device.
  • Each EBP technician’s laptop has current service documentation, including firmware, technical bulletins, parts and service manuals, for all Lanier products
  • EBP technicians are rewarded for good performance of the machines they service between service calls. This means more uptime for your business.
  • Our website offers our customers the ability to order toner, submit meter readings, update drivers and place service calls
  • An EBP-manned Help Desk available during regular business hours: 8 a.m.-5 p.m. (M-F )
  • Live customer service assistance via Lanier’s service center available 24 hours a day, 7 days a week: 888-424-1573

More About EBP

To learn more about EBP, check out these pages:

If you have any questions about what we do at EBP, contact us using the form below.

Why EBP?

At EBP, it’s our mission to help you print outside the box. Beyond copiers and printers, we provide the customized solutions, services, software and workflow that streamline your company’s processes to help you work smarter, not harder.

As your dedicated, full-service partner, our entire team is committed to exceeding your expectations on every level. We are family-owned, driven by family values and proud to be part of the Ricoh USA family group, recognized industry-wide for our organization's excellence in service year after year. Simply put, we’re here to help - every day and in any way that we can. 

Learn more about our NPS score


Top 10
World Class 2019
World Class 2020

Contact Us

Type your phone number here.
Type any comments you have here.

Four Locations To Serve You

Latham (Albany, NY)
4 Airport Park Blvd. P.O. Box 926
Latham, NY 12110
Liverpool (Syracuse, NY)
4709 Crossroads Park Drive Suite 108
Liverpool, NY 13088
Rochester, NY
302 N. Goodman Street Suite E201
Rochester, NY 14607
Vestal (Binghamton, NY)
1901 Vestal Parkway Unit 1 South West
Vestal, NY 13850