Upstate NY’s Best Office Products and Solutions Provider
At EBP, it’s our mission to help you print outside the box. Beyond copiers and printers, we provide the customized solutions, services, software and workflow that streamline your company’s processes to help you work smarter, not harder.
As your dedicated, full-service partner, our entire team is committed to exceeding your expectations on every level. We are family-owned, driven by family values and proud to be part of the Ricoh USA family group, recognized industry-wide for our organization's excellence in service year after year. Simply put, we’re here to help - every day and in any way that we can.
Our Core Values
At EBP, our top priority is not only meeting your needs but exceeding your expectations. In nearly 40 years of business, we have kept pace with rapid changes in the document management industry while remaining true to these core beliefs.
- Providing the highest quality products, services and support
- Developing and maintaining long-term employee, partner and customer relationships
- Exceeding these expectations to better service the needs of our customers
The EBP Difference
Our team is the best in the business, bottom line. From administration to sales to service and support, we have built an expert staff with the high-level training and industry experience, product knowledge and familiarity with the local market necessary to provide you with a superior level of responsive service that exceeds all others.
When you combine the best products with the best team and the highest standards, you get the EBP difference.
We know how important your equipment is to your productivity ̶ and how difficult it is when technology is down. Our service team is committed to getting the right support team to you with the comprehensive training and experience that will get you back up and running in no time.
Our technology partners have recognized the EBP difference, naming us a Ricoh Family Group Circle of Excellence Dealership for 9 consecutive years thanks to:
- Our thorough training on hardware and solutions
- The efficiency of our field staff and phone support
- Our outstanding utilization of Ricoh's many resources
- Our high level of customer satisfaction
We’re especially proud of our world-class level NPS score because it’s a true measure of our customers’ satisfaction, which is our top priority.