Ph: (800) 333-0737

Troubleshooting Tips

Below are some troubleshooting tips, should you have minor issues with your equipment. We encourage you to review these tips before placing a call.

PROBLEM REMEDY
  • Paper jams in the document feeder
    • Check for foreign objects (staples, paper clips, post-it notes) in the feeder enterance and exit.
    • Card stock or lightweight originals cannot be used in the document feeders
  • Paper jams in the duplexing tray
    • Check for jams under the large paper tray.
    • Check for excessive paper curl (paper may be moist-common during summer). Try fresh paper.
  • Paper is jamming in the fuser (or exit)
    • Check for paper or other obstructions in the paper path.
  • Paper is jamming in the finisher
    • Open finisher and look for paper.
    • Look into the ends of any sorter bins or trays for paper.
  • Paper jams in the cassette or drawer
    • Make sure paper is loaded correctly and not over-filled
    • Check to see if the side guides are too tight—ensure they are adjusted to the correct paper size.
    • If applicable, check that the cassette or drawer paper size dial is set to the correct size.
  • The paper jam cannot be located
    • Check area LCD is indicating.
    • Check behing larger paper feeder.
    • Check under drum area.
    • Reset the unit by turning it off, unplug the finisher and machine, then plug all back in and turn on.
  • Error code showing
    • Reset the unit by turning it off, unplug the finisher and machine, then plug all back in and turn on.
    • Check error code list at MFP Service Documentation to see if it is a major problem requiring a service technician.
  • Poor image quality
    • Make sure your toner is not low.
    • Check your PCU status.
    • Check your PCU status.
    • Use fresh, quality paper.
    • Adjust light/dark image setting.

Still having trouble? You can check out Lanier's Knowledge Base otherwise you should Place a service call