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  Product Catalog: Lanier: Previous Model Archive: Document Solutions & Services: Output & Security: Device Management  
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SmartDeviceMonitor (Lanier)

SmartDeviceMonitor software equips users to print successfully the first time, in less time, and reduces administrative resources needed to support printing. SmartDeviceMonitor displays the status of connected printers, Multifunctional products, fax machines, and scanners letting you know which printers are available, how they're configured, toner/paper levels and other useful information right from your desktop PC.

Overview

ABOUT SMARTDEVICEMONITOR

  • SmartDeviceMonitor is a network printing utility software suite consisting of two parts - a module for Users sending print jobs, and a module for Network Administrators supporting printing
  • Used by IT Managers, Helpdesk and Printer Support personnel seeking to simplify installation, monitoring and management of Multifunctional products, scanners and other devices
  • Enables users sending print jobs to eliminate unsuccessful printing
  • Optional Accounting Report Package allows Administrators to monitor all print, copy, scan, and fax activity for Ricoh devices and associate costs for chargebacks

MAJOR APPLICATIONS

  • Improve the printing experience for all types of users sending print jobs to network printers
  • Assist IT Managers, Helpdesk and Printer Support personnel to install, configure, monitor and troubleshoot devices on the network
  • Create detailed usage reports that associate costs for specific users or groups for chargeback with the optional Accounting Report package

BENEFITS TO ADMINISTRATORS

  • Lower device administration burdens and reduce printer related support calls
  • Control device access and track user activity with the optional Accounting Report Package to help reduce total cost of ownership

BENEFITS TO USERS

  • Save steps...even if you can’t see the printer physically, SmartDeviceMonitor can…so you can know if toner is low, if the printer is off-line, or just busy with other print jobs
  • Reduce frustration...if a printer is off-line, the software can automatically recover and re-direct the print job to a different device or let the user select another printer

USING SMARTDEVICEMONITOR

  • Administrators can see and modify how each connected device is configured, monitor paper/toner levels, error conditions, control user privileges and view a detailed log of all devices accessed by each user or department
  • Users monitor the availability and status of devices, as well as the progress of their own print jobs using an icon in the taskbar of their desktop PC
  • The optional Accounting report package provides Administrators the ability to track and create chargeback reports by user or group for all print, copy, scan and fax activities

IMPLEMENTING THIS SOLUTION

  • Installs on a PC
  • The Administrative module provides automated installation of networked output devices including Network Interface Card configuration
  • Optional Accounting Report Package is a separate Administrator application targeting small to mid-size business
  • Printing devices can be grouped logically in the Admin module, for example by department or workgroup, to simplify device management
  • Ability to print directly via TCP/IP eliminating the need for a print server

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