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Troubleshooting Tips
Below are some troubleshooting tips, should you have minor issues with your equipment. We encourage you to review these tips before placing a call.

PROBLEM 

REMEDY

  Paper jams in the document feeder
  • Check for foreign objects (staples, paper clips, post-it notes) in the feeder enterance and exit.
  • Card stock or lightweight originals cannot be used in the document feeders
  Paper jams in the duplexing tray 
  • Check for jams under the large paper tray.
  • Check for excessive paper curl (paper may be moist-common during summer). Try fresh paper.
  Paper is jamming in the fuser (or exit)
  • Check for paper or other obstructions in the paper path.
  Paper is jamming in the finisher 
  • Open finisher and look for paper.
  • Look into the ends of any sorter bins or trays for paper.
  Paper jams in the cassette or drawer
  • Make sure paper is loaded correctly and not over-filled
  • Check to see if the side guides are too tight—ensure they are adjusted to the correct paper size.
  • If applicable, check that the cassette or drawer paper size dial is set to the correct size.
  The paper jam cannot be located 
  • Check area LCD is indicating.
  • Check behing larger paper feeder.
  • Check under drum area.
  • Reset the unit by turning it off, unplug the finisher and machine, then plug all back in and turn on.
  Error code showing
  • Reset the unit by turning it off, unplug the finisher and machine, then plug all back in and turn on.
  Poor image quality 
  • Make sure your toner is not low.
  • Check your PCU status.
  • Make sure the glass is clean.
  • Use fresh, quality paper.
  • Adjust light/dark image setting.

Still having trouble?  You can check out Lanier's Knowledge Base otherwise you should Place a service call