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| Professionalism and courtesy of Customer Service Representative handling call: |
| Excellent Very Good Good Fair Poor |
| Timeliness of our response once the service call was placed: |
| Excellent Very Good Good Fair Poor |
| Knowledge and friendliness of Customer Service Representative: |
| Excellent Very Good Good Fair Poor |
| Cleanliness of system upon completion: |
| Excellent Very Good Good Fair Poor |
| Performance of system upon completion: |
| Excellent Very Good Good Fair Poor |
| Overall opinion of service rendered: |
| Excellent Very Good Good Fair Poor |
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