At EBP, service is our calling card, not just something we do. We know how important business equipment is to your office productivity--and how difficult it is when that equipment goes down. That is why our experienced service team is committed to getting the right technician with the right parts to the right place at the right time. So your equipment will be up and running in minimal time.
EBP Service Partnership Plan
In an effort to maintain a high level of service to all its customers, EBP offers the following Service Partnership Plan:
More than 15 factory trained & certified field technicians (average tenure 15+ years)
A service manager with over 40+ years in the business
Over $300,000 total parts inventory with each technician carrying at least $3,000
One day parts delivery available from Lanier
A Computerized dispatch system
Targeted response time of 4-8 hours from after we receive the call
Repair loaners available by request
Our technicians have all the current service documentation for the Lanier products on their laptop.
This info includes: firmware, technical bulletins, parts and service manuals.
Technicians are rewarded for producing good prints (prints produced between service calls)
on the machines they service. This means more uptime for you the customer.
Order toner, submit meter readings, update drivers & place service calls on our website
Live customer service assistance from Lanier’s service center (888-424-1573)
24 hours a day, 7 days a week.
