Ph: (800) 333-0737

EBP Partnership Plan

In an effort to maintain a high level of service to all its customers, EBP offers the following Service Partnership Plan:

  • Customer Vision---At EBP, all team members see the business through the customers’ eyes and respond, as a team, to exceed their expectations.
  • 17 factory-trained & certified field technicians (average tenure: 15+ years).
  • A service manager with over 5+ years in the business.
  • Targeted response time of 4 – 8 hours after we receive a service call.
  • A computerized dispatch system.
  • Over $400,000 total parts inventory with each technician carrying at least $3,000.
  • One-day parts delivery available from Lanier.
  • Loaner machines available by request.
  • Intelligent Workforce™ (IWF) from MWAi provides EBP’s technicians with a powerful utility to review and interact with service call data through their wireless devices. This enables us to standardize workflows and provide productivity-enhancing utilities to our field technicians.
  • Our technicians have all the current service documentation for the Lanier products on their laptops. This info includes firmware, technical bulletins, parts and service manuals.
  • Technicians are rewarded for producing good prints (prints produced between service calls) with our BEI commission program on the machines they service. This means more uptime for you, the customer.
  • Order toner, submit meter readings, update drivers & place service calls on our website
  • EBP-manned help desk available during regular business hours, M-F 8 a.m.-5 p.m.
  • Live customer service assistance from Lanier’s service center (888-424-1573) 24 hours a day, 7 days a week.