About Us

Upstate NY’s Best Office Products and Solutions Provider

Our Mission

At EBP, it’s our mission to help you print outside the box. Beyond copiers and printers, we provide the customized solutions, services, software and workflow that streamline your company’s processes to help you work smarter, not harder.

As your dedicated, full-service partner, our entire team is committed to exceeding your expectations on every level. We are family-owned, driven by family values and proud to be part of the Ricoh USA family group, recognized industry-wide for our organization's excellence in service year after year. Simply put, we’re here to help - every day and in any way that we can.

Our Core Values

At EBP, our top priority is not only meeting your needs but exceeding your expectations. In nearly 40 years of business, we have kept pace with rapid changes in the document management industry while remaining true to these core beliefs.

Providing the highest quality products, services and support
Developing and maintaining long-term employee, partner and customer relationships
Exceeding these expectations to better service the needs of our customers

The EBP Difference

Our team is the best in the business, bottom line. From administration to sales to service and support, we have built an expert staff with the high-level training and industry experience, product knowledge and familiarity with the local market necessary to provide you with a superior level of responsive service that exceeds all others.

When you combine the best products with the best team and the highest standards, you get the EBP difference.

Responsive Support

We know how important your equipment is to your productivity ̶ and how difficult it is when technology is down. Our service team is committed to getting the right support team to you with the comprehensive training and experience that will get you back up and running in no time.

Our technology partners have recognized the EBP difference, naming us a Ricoh Family Group Circle of Excellence Dealership for 9 consecutive years thanks to:

Our thorough training on hardware and solutions
The efficiency of our field staff and phone support
Our outstanding utilization of Ricoh's many resources
Our high level of customer satisfaction

We’re especially proud of our world-class level NPS score because it’s a true measure of our customers’ satisfaction, which is our top priority.

Print Outside the Bo

At EBP, it’s our mission to help you Print Outside the Box. Beyond copiers and printers, we provide the customized solutions, services, software and workflow that streamline your company’s processes to help you work smarter, not harder. As your dedicated, full-service partner, we’re here to help - every day and in any way that we can.

Learn More

Best of Both Worlds

By combining the resources of a $20 billion global technology leader with the consideration and convenience that only a local business can deliver, EBP gives you the best of both worlds. We are proud to offer products from Ricoh, one of the most respected names in Office Systems and Document Solutions. When you come to us, you get superior technology and support from a family-owned, locally operated company.

Learn More

Experienced Team

We have built an expert staff with more than 800 combined years of job-related experience, product knowledge and familiarity with the local market to provide you with the quality service you expect and deserve. From administration to sales to service and support, we are committed being the best at what we do so that we can help you be the best that you can be. We pride ourselves in being a locally owned and operated family company with 43 skilled employees.

Learn More

Responsive Support

At EBP, service is our calling card, not just something we do. We know how important your equipment is to your productivity ̶ and how difficult it is when it's down. That’s why our service team is committed to getting the right technician to you with the right parts at the right time. So your equipment will be up and running in minimal time.

Learn More

Eco Excellence

EBP can help customers achieve your green initiatives by customizing a plan to modernize printers, efficiently print, improve workflow and manage workplace sustainability. This plan can help you minimize waste and manage your carbon footprint in a variety of ways:

Learn More